General Terms and Conditions

1. Preamble and definitions

These General Terms and Conditions (the "Terms") govern (i) your use of the website go-trace.com (the "Site") and (ii) where applicable, the provision of consultancy and training services (the "Services") by Altanest SAS, a société par actions simplifiée governed by French law, registered at:

"GO TRACE" is a trade name and trademark of Altanest SAS. References to GO TRACE in these Terms refer to Altanest SAS acting under that brand.

Altanest SAS
20 rue Guillaume Fichet
74000 Annecy, France
SIREN: 877 916 916 · RCS Annecy 877 916 916
Intra-EU VAT: FR67877916916
Share capital: €25,000 (fixed)
Email: contact@go-trace.com

In these Terms:

• "Altanest", "we", "us" and "our" refer to Altanest SAS;
• "you" refers to any person accessing the Site or purchasing a Service, whether acting as a consumer or in a professional capacity;
• "Consumer" has the meaning given in the preliminary article of the French Code de la consommation, i.e. a natural person acting for purposes outside their trade, business, craft, or profession;
• "Professional Client" means any person purchasing a Service for purposes that fall within their trade, business, craft, or profession.

2. Acceptance and priority order

By accessing the Site or placing an order for a Service, you acknowledge that you have read and accept these Terms in their entirety. If you do not agree, you must not use the Site or order a Service.

In the event of conflict between these Terms and any other document applicable to a specific Service (for example, a signed statement of work, a course-specific page, or the terms of service of a third-party course platform), the following order of precedence applies, from highest to lowest:

1. A written agreement signed by a duly authorised representative of each party;
2. The description, pricing, and specific terms published on the relevant Service page of the Site at the time of order;
3. These General Terms;
4. The applicable terms of any third-party platform on which the Service is delivered (notably Teachable Inc. for online courses).

3. Services offered

The Site presents four categories of Service:

• Consultancy: advisory missions in fashion and textile traceability. Three fixed-price packages are published on /consultancy/consultancy (Roadmap & Gap Audit, Implementation Strategy, Ongoing DPP Advisory — previously offered as “Compliance Partner”). Bespoke scope outside these packages is also available, governed by a separate proposal and statement of work.
• Online courses and digital products: our Digital Product Passport masterclass, offered as two separate courses (Master Digital Product Passports for Fashion & Textiles in English and the Masterclass DPP pour la mode et le textile in French), the live course Circular Fashion — Systems, Design & Impact, and the DPP Starter Toolkit, a downloadable set of templates sold for immediate access. All are delivered through the third-party platform operated by Teachable Inc. (see §5).
• Paid assessments, audits and shortlists, ordered and paid for on the Site through Stripe Checkout:
  • Personalised DPP Provider Shortlist: a personalised written analysis ordered through the free DPP Provider Finder questionnaire at /find-dpp-providers. Fixed price of €990 inclusive of all applicable VAT/TVA, payable in advance. Delivered by email within ten (10) working days of payment confirmation. The deliverable consists of a written analysis covering the GO TRACE categories you need, three to five matched provider recommendations per priority category with strengths and limitations, sub-category recommendations, and prerequisites and implementation considerations.
  • DPP Readiness Assessment: a structured 45-question assessment of your organisation’s readiness for the EU Digital Product Passport, completed at /dpp-readiness-assessment. Fixed price of €1,500 excluding VAT, payable in advance. The deliverable is a personalised report of approximately twenty (20) pages, delivered by email within three (3) working days of payment confirmation. It includes a follow-up exchange: questions sent to contact@go-trace.com within five (5) working days of your receiving the report are used to prepare a focused thirty-minute video call. If we do not hear from you within that window, the report stands on its own.
  • Green Claims Audit: a vendor-neutral audit of your environmental claims against the EU Empowering Consumers Directive, the proposed Green Claims Directive, the UK CMA Green Claims Code and the French AGEC framework, ordered through the intake at /green-claims-audit. Fixed price of €4,500 excluding VAT, payable in advance. The deliverable is a written report delivered by email within fifteen (15) working days of payment confirmation, comprising a risk-rated claims register, a regulatory applicability snapshot for your markets, an evidence gap analysis, the broader evidence implications for adjacent regulations, and a prioritised action plan. It includes one round of clarifying questions from us during preparation, and the same five-working-day follow-up exchange and thirty-minute video call described above.
• Free diagnostic tools: the DPP Provider Finder at /find-dpp-providers, the Green Claims Risk Check at /green-claims-risk-check, and the DPP Data Map for textiles at /resources/dpp-data-map-for-textiles. These are supplied free of charge in exchange for the contact details you provide. Each produces an automated, indicative result derived solely from the answers you give; none of them is an audit, and none is a substitute for the paid services above.

All assessments, audits, shortlists and free diagnostic tools are independent, vendor-neutral analysis. They do not constitute legal, regulatory, or compliance advice on the EU Digital Product Passport, on the EU, UK or French green-claims frameworks, or on any other regulation; you should consult a qualified professional before relying on them for compliance decisions.

The Site itself is provided free of charge, for information purposes only. Nothing published on the Site constitutes legal, regulatory, financial, or commercial advice; you should consult a qualified professional before acting on any information you find here.

4. Orders, prices, and payment

Unless expressly stated otherwise, prices displayed on the Site are expressed in euros (EUR) and are exclusive of applicable value-added tax ("VAT"). The VAT rate applied at checkout is determined by the applicable French and EU rules, in particular Directive 2006/112/EC and its French implementing provisions. The Personalised DPP Provider Shortlist is an explicit exception: its €990 price is inclusive of all applicable VAT/TVA, with the precise VAT treatment (standard French rate, intra-EU reverse charge, or extra-EU export) determined at Stripe Checkout based on the buyer's billing country and VAT status.

We use third-party payment processors for paid Services. We do not collect or store card details; card data is handled exclusively by the relevant payment processor on its own infrastructure.

For online courses: you place an order on the Teachable platform by following the steps indicated there. The contract is concluded when Teachable confirms the order by email on our behalf. Payment is taken by Teachable's payment providers.

For the Personalised DPP Provider Shortlist: the price is €990 inclusive of all applicable VAT/TVA. EU business buyers may enter a valid intra-community VAT number at Stripe Checkout to apply the reverse-charge mechanism; the total payable remains €990 in all cases. After completing the free DPP Provider Finder questionnaire and the contact form, you are redirected to Stripe Checkout on a Stripe-operated domain, where you enter your payment details. On successful payment, you are returned to go-trace.com and the contract is concluded; an invoice is issued by email. The 30-day net invoicing rule below does not apply to Personalised DPP Provider Shortlist orders, payment is taken in advance at checkout.

For the DPP Readiness Assessment (€1,500) and the Green Claims Audit (€4,500): prices are quoted excluding VAT. After completing the intake on the Site you are redirected to Stripe Checkout on a Stripe-operated domain, where you enter your payment details. VAT is determined at checkout from your billing country and VAT status; EU business buyers who enter a valid intra-community VAT number benefit from the intra-EU reverse-charge mechanism. On successful payment you are returned to go-trace.com, the contract is concluded, and an invoice is issued by email. Payment is taken in advance, so the 30-day net invoicing rule below does not apply to these orders either.

For consultancy: payment schedule and terms are defined in the signed proposal. Unless otherwise agreed in writing, invoices are payable within 30 days of issuance. Late payment triggers, as of right and without prior notice, (i) interest at the rate provided in Article L441-10 of the French Code de commerce (the European Central Bank's rate for its most recent refinancing operation plus 10 percentage points) and (ii) a fixed indemnity for recovery costs of €40 per invoice, without prejudice to any additional compensation on supporting evidence.

4.1 Cancellation of paid Consultancy engagements (Professional Clients)

Either party may terminate an active Consultancy engagement with thirty (30) days' written notice (email to contact@go-trace.com or to the Client's designated representative). The Client shall pay for all work delivered up to the termination date, including any agreed fixed-fee tranches due at that point. Deposits and milestone payments already invoiced are non-refundable except in case of material breach by GO TRACE / Altanest SAS. Where a signed Statement of Work (SoW) defines specific cancellation terms, those terms supersede this paragraph.

The right of withdrawal under Articles L221-18 et seq. of the French Code de la consommation applies only to Consumers (natural persons acting outside their trade); Professional Clients waive this right by contracting for B2B services.

5. Courses delivered via Teachable

Our online courses are hosted on the platform operated by Teachable Inc., 225 Broadway, 14th Floor, New York, NY 10007, USA. When you enrol in a course:

• You enter into a contract with Altanest SAS for the provision of the educational content;
• You separately accept Teachable's terms of service and privacy policy, which govern your use of the platform and the processing of your account data by Teachable as an independent controller;
• You receive access to the course materials on the Teachable platform for as long as the course remains available there. Access arrangements differ between courses and are stated on the relevant course page: for the French Digital Product Passport masterclass, access opens within one working week of purchase and modules are then released weekly; Circular Fashion — Systems, Design & Impact is a live course delivered on scheduled dates. For the Digital Product Passport masterclass, your enrolment includes course updates covering the forthcoming ESPR delegated acts for textiles and other material developments relating to the Digital Product Passport framework, until the delegated acts are published. Updates are incorporated directly into the course content. The masterclass does not include a regulatory monitoring service for EPR, Green Claims, CSRD, CSDDD or other sustainability regulations.

5.1 Cancellation and money-back guarantee on courses and digital products

In addition to any statutory right of withdrawal under §6, we offer contractual cancellation and refund terms on our courses. They apply as published on the relevant course page at the time of your purchase, and are currently as follows:

• Master Digital Product Passports for Fashion & Textiles (English): full refund on request within thirty (30) days of enrolment, and in any event only until you complete the fourth module. These are two independent limits, not a schedule; whichever you reach first ends the guarantee.
• Masterclass DPP pour la mode et le textile (French): full refund on request within thirty (30) days of the publication of the first module.
• Circular Fashion — Systems, Design & Impact: as a live course, a full refund is available up to fourteen (14) days before the start date; after that your seat may be transferred to a colleague. If we postpone or cancel a session, you are offered a place on the next date or a full refund.

To claim, email contact@go-trace.com from the address used at enrolment. No reason need be given. Reimbursement is made using the original means of payment within fourteen (14) days of our receiving your request. These terms are contractual and are offered in addition to, not in substitution for, the statutory rights described in §6 and §11.

The DPP Starter Toolkit is a downloadable digital product supplied with immediate access; no contractual money-back guarantee is offered on it, and the statutory position in §6 applies.

6. Right of withdrawal (Consumers)

If you purchase a Service as a Consumer and are resident in the European Union, you have a statutory right to withdraw from the contract within fourteen (14) days of its conclusion, without giving any reason, in accordance with Articles L221-18 et seq. of the French Code de la consommation (transposing Directive 2011/83/EU).

To exercise this right, notify us of your unequivocal decision to withdraw, before the end of the 14-day period, by email at contact@go-trace.com or by using the model withdrawal form reproduced in Annex I.

Where you have expressly requested, at the time of ordering, that performance of the Service begin during the withdrawal period, and you subsequently withdraw, you remain liable for an amount proportional to what has already been supplied at the date of withdrawal, calculated against the total contractual price.

In accordance with Article L221-28, 13° of the Code de la consommation, the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. You will be asked to confirm both points at the time of enrolment, if applicable.

6.1 Paid assessments, audits and shortlists: waiver of the withdrawal right

The Personalised DPP Provider Shortlist (€990), the DPP Readiness Assessment (€1,500 excluding VAT) and the Green Claims Audit (€4,500 excluding VAT) are fully personalised digital services whose preparation begins as soon as we receive your payment. Before you can reach the payment step for any of them, you are asked to tick a dedicated box by which you expressly:

• request that the service be performed immediately, before the end of the 14-day withdrawal period; and
• acknowledge that the service will be fully performed during the withdrawal period; and
• acknowledge that, in accordance with Article L221-28, 1° and 13° of the Code de la consommation, you will lose your right of withdrawal once preparation begins.

This confirmation is separate from your acceptance of these Terms and is required in order to reach the payment step. If for any reason you were able to pay without confirming the waiver, your right of withdrawal remains available for fourteen (14) days from payment and you may exercise it as described above; in that case any analysis work already started will not be charged.

Reimbursement of amounts paid will be made no later than fourteen (14) days after receipt of your withdrawal notice, using the same means of payment as used for the initial transaction, unless you expressly agree to a different means.

7. Intellectual property

The Site and all content made available through it (including text, graphics, images, photographs, videos, audio, software, course materials, and the trademark GO TRACE) are protected by French and international copyright, database, and trademark law. They remain the exclusive property of Altanest SAS or of its licensors.

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to view, download, and print content from the Site for your own personal and internal reference use. Any other exploitation (in particular any reproduction, representation, modification, adaptation, translation, public communication, or commercial use, in whole or in part) requires our prior written authorisation.

Unauthorised use constitutes an infringement (contrefaçon) punishable under Articles L335-2 et seq. of the French Code de la propriété intellectuelle.

7.1 Intellectual property in Consultancy deliverables

Subject to full payment of the fees due under a Consultancy engagement, the Client receives a perpetual, non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and distribute the deliverables of that engagement (audit reports, governance frameworks, roadmaps, supplier playbooks, templates as customised for the Client) for the Client's own internal business purposes.

Altanest SAS retains ownership of the underlying methodology, frameworks, generic templates, know-how, and tools used to produce the deliverables, and is free to reuse them for other engagements. The Client may not resell, sublicense, or distribute the deliverables to third parties as a standalone product or service.

If a signed Statement of Work specifies different IP arrangements (for example a full assignment of IP in deliverables to the Client, or a co-ownership arrangement), those SoW terms supersede this clause.

8. Acceptable use

You agree not to use the Site or any Service in a way that:

• breaches any applicable law or regulation;
• infringes the rights of any third party, including intellectual-property rights, privacy, or personality rights;
• introduces malicious code, or attempts to gain unauthorised access to the Site, its server, or connected systems;
• circumvents, disables, or otherwise interferes with security-related features of the Site;
• scrapes, mirrors, or republishes substantial parts of the Site without our prior written consent;
• uses the Site to send unsolicited commercial communications.

We reserve the right to suspend or terminate your access in the event of a serious or repeated breach, without prejudice to any damages we may claim.

9. Availability of the Site

We take reasonable steps to keep the Site available 24/7. However, we may suspend access temporarily for maintenance, upgrades, or reasons outside our control, and we do not warrant uninterrupted or error-free operation. We are not liable for any unavailability that does not exceed what a reasonable Site operator would tolerate given the nature and purpose of the Site.

10. Liability

We provide the Services with all the diligence expected of a professional in our field. Unless otherwise stated, our obligation is one of means (obligation de moyens), not of result.

To the maximum extent permitted by applicable law, we shall not be liable for any indirect or consequential loss (including loss of profits, loss of revenue, loss of business, loss of data, or loss of goodwill) arising out of or in connection with the Site or the Services.

Subject to the preceding paragraph and to §11 below, our aggregate liability to you in respect of any claim arising out of or relating to the Site or a specific Service shall not exceed the amount paid by you for that Service in the twelve (12) months preceding the event giving rise to the claim, or, for the free use of the Site, one hundred euros (€100). For Consultancy engagements with a contract value above €25,000, the parties may negotiate a separate liability cap in the Statement of Work; the SoW cap, if any, supersedes this paragraph.

11. Limits that cannot be excluded

Nothing in these Terms excludes or limits our liability where such exclusion or limitation is prohibited by law, in particular for:

• death or personal injury caused by our negligence;
• gross negligence (faute lourde) or wilful misconduct (faute dolosive);
• breach of the essential obligation (obligation essentielle) of the contract in the sense of Article 1170 of the French Code civil;
• the legal guarantees of conformity and hidden defects applicable to Consumers under Articles L217-3 et seq. and Articles 1641 et seq. of the Code civil.

12. Force majeure

Neither party shall be liable for a failure or delay in performance caused by an event of force majeure within the meaning of Article 1218 of the French Code civil. The party affected shall notify the other party without undue delay and use reasonable efforts to mitigate the effects of the event.

13. Personal data

The processing of personal data in connection with the Site and the Services is described in our Privacy Policy. Your attention is drawn in particular to your rights of access, rectification, erasure, restriction, portability, and objection, and to your right to lodge a complaint with the CNIL.

14. Third-party content and links

The Site may contain links to third-party websites or rely on third-party services (in particular Teachable, Stripe, Brevo, and LinkedIn). We do not control and are not responsible for the content, practices, or availability of those third parties. Your use of their services is governed by their own terms and policies.

15. Amicable resolution

We encourage you to contact us first at contact@go-trace.com so we can seek an amicable resolution to any dispute.

Consumers may also have access to consumer-mediation procedures under applicable national law.

16. Governing law and jurisdiction

These Terms are governed by French law, excluding its conflict-of-law rules.

Any dispute between Altanest SAS and a Professional Client arising out of or in connection with these Terms, the Site, or the Services shall fall under the exclusive jurisdiction of the competent courts of Annecy, France, notwithstanding plurality of defendants or warranty claims.

For Consumers, this clause does not deprive you of the protection afforded by mandatory rules of the law of your country of habitual residence within the European Union, nor of the jurisdictional options provided by Regulation (EU) No 1215/2012 (Brussels I bis).

17. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect, and the parties shall negotiate in good faith a valid provision that most closely reflects the original intent.

No waiver. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of substantially all our assets, subject to notice to you.

Entire agreement. Together with the documents referred to in §2, these Terms constitute the entire agreement between you and Altanest SAS regarding the Site and the Services and supersede any prior or contemporaneous understanding on the same subject-matter.

18. Updates

We may update these Terms from time to time. The date and version at the top of this page identify the current edition. The version applicable to an order is the one in force on the date the order is placed. Continued use of the Site after an update constitutes acceptance of the revised Terms for future visits.

19. Contact

For any question about these Terms: contact@go-trace.com.

Annex I: Model withdrawal form (Consumers)

(To be completed and returned only if you wish to withdraw from the contract.)

To Altanest SAS, 20 rue Guillaume Fichet, 74000 Annecy, France, or by email at contact@go-trace.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.